Frequently asked questions

Answers in plain language

The trial, the plans, safety, cancellation, and support — the questions parents and students ask us most.

The 42-day trial

How does the 42-day free trial work?

Every new student account starts on a 42-day Advanced trial (no card required): full AI Study Coach, AI Mock Exams, the Exam Readiness score (A/L), and every Advanced feature unlocked. On day 43 the account converts to the Free plan automatically. There is no surprise charge — you only pay if you actively subscribe.

What does the Free plan include after the trial?

Study dashboard, Curriculum Tree, Short Notes, past-paper practice, placement assessment, and 5 AI Study Coach questions a day. The trial's paid features (AI Mock Exams, the full Exam Readiness score for A/L, the larger AI coach allowance) lock again until you choose Mastery.

Plans and pricing

How much do the paid plans cost?

Students choose Free or Mastery. Mastery is listed at LKR 7,500/month for Pre-O/L and O/L, and LKR 15,000/month for A/L. These are list prices; the Pricing page shows any current offer. Multi-child family discounts apply automatically (10% off 2nd child, 15% off 3rd, 20% off 4th+), down to a minimum charge of LKR 1,500/month per child. See the full breakdown on the Pricing page.

Which plan is right for my child?

Read the Package Guide for a plain-language walk-through of Free and Mastery — who each plan is for and what Mastery adds.

Can I cancel anytime?

Yes. Cancel from your dashboard at any time. Your plan stays active until the end of the billing period, then reverts to Free. No cancellation fees, no lock-in contracts.

How it works

How does the AI Study Coach work?

You ask a question; the coach searches our syllabus-aligned Knowledge Packs and returns a grounded answer with a worked example. If the coach isn’t confident, it says so and points to the source material — no fabricated formulas.

What languages are supported?

The interface is fully trilingual (English, Sinhala, Tamil). The AI Study Coach answers in any of the three languages. Lessons are in English for every subject, and in Sinhala for the O/L subjects and the A/L Science subjects, where some units are still being added. Tamil lessons are still being added and do not yet cover O/L Mathematics or Science.

Which subjects are covered?

Seven O/L and A/L subject hubs: O/L Mathematics, Science and English, and A/L Physics, Chemistry, Biology and Combined Mathematics. The Own Your Future track adds Digital Literacy, AI Aptitude, Employability, Financial Literacy, and Entrepreneurship.

Safety, consent, and parents

Is my child’s data safe?

Yes. Under 16, a parent’s consent is needed to use Idasara. Under 18, a paid plan needs a parent’s approval. We follow Sri Lanka’s PDPA, do not sell personal data, and use PayHere for card processing so no payment details ever touch our servers. Read more at CSR and About.

Can parents see progress?

Yes. Parents get a dedicated dashboard showing weekly readiness score, topics mastered, and gaps still to close. Under 18, a paid plan needs a parent’s approval — you approve; your child owns the study.

Still stuck?

How do I contact support?

Email support@idasara.org, call +94-70-158-6690, or use in-app help. We respond within 24 hours on business days.