Trust & AI Safety

Safe AI, grounded in the syllabus

Every AI answer traces to the Sri Lanka NIE syllabus. Under-18 accounts need parent consent by design. PayHere means no card details ever touch our servers. This is the safe way to use AI for O/L and A/L.

1. How grounding works — every answer traces to the syllabus

Open chatbots predict likely-sounding words. Idasara's AI Study Coach doesn't. Before it answers, it retrieves the exact lesson from our syllabus-aligned Knowledge Pack — a curated set of NIE-mapped notes, worked examples, and past-paper solutions — and answers only from what it retrieved. When it isn't confident, it says so instead of guessing.

The grounded-answer badge

Every AI response carries a badge that tells you which of three states it's in:

Grounded

The answer comes directly from the retrieved Knowledge Pack lesson, with a citation to the source topic.

Partial

Some of the answer is grounded; some is general reasoning. The parts that need cross-checking are flagged.

Not grounded

The topic isn't in our syllabus scope. The coach declines rather than invent — and points you to the right source.

A live example

Here is a real grounded response, exactly as a student would see it:

Q: State Newton's Second Law and give one worked example.

Newton's Second Law states that the net force on an object equals its mass times its acceleration: F = ma. Worked example: a 2 kg trolley pushed with 10 N accelerates at 5 m/s² (a = F/m = 10/2).

Grounded Source: NIE O/L Science — Force and Motion, Grade 11 Unit 6

Not sure? The coach says so

Q: What's the standard model of particle physics?

This topic isn't in the Sri Lanka O/L or A/L syllabus scope. I don't have a syllabus-aligned lesson for it, so I won't guess. For an accurate introduction, see university-level physics references — I can help you with A/L Physics (Mechanics, Waves, Electricity, Modern Physics) instead.

Not grounded — declined

The coach saying "I don't know" is a feature, not a bug. It's the single most important reason our AI can be trusted for exam prep: the answers you rely on are traceable, and the times it can't help are visible.

2. What our AI will NOT do

Every AI product should be as clear about its limits as its features. Ours will not:

3. PDPA, consent, and child safety

Idasara Academy is built for Sri Lankan students. That means the Sri Lanka Personal Data Protection Act (PDPA) is the baseline — not an afterthought.

Under-18 accounts need parent consent — by design

Any student under 18 signs up with a linked parent email. Paid plans require explicit parent approval to activate. Parents can revoke consent, pause the account, or download the child's data at any time from the parent dashboard.

Personal data — what we hold and why

Learning data

Which lessons studied, which questions answered, which topics need work. Used to personalise study plans — nothing else.

Identity data

Name, grade, email, parent contact. Used for account access and parent-consent flows. Never sold.

Coach conversations

Kept so the coach remembers context in the next lesson. Downloadable and deletable by the account holder.

Rights you have — PDPA baseline

Full privacy policy: idasara.org/privacy-policy. Data-protection queries: privacy@idasara.org.

4. Payments — PayHere never lets card details reach us

Card processing is done entirely by PayHere, Sri Lanka's PCI-DSS-certified payment gateway. When a parent subscribes:

This is why we can promise "no surprise charges" honestly: even if we wanted to bill you again, we cannot re-charge a card we've never seen. Subscription renewals go back through PayHere with the same masked reference, and parents can cancel from the dashboard at any time.

What this means for parents

The single most common parent objection to any online education platform is "what if they store my card details?". At Idasara, we cannot store them — we never receive them. Every renewal, upgrade, or downgrade goes through PayHere's PCI-DSS environment, not ours.

Ready to try the safe way to use AI for exams?

42-day Advanced trial. No card required. Under-18 accounts need a parent email — that's the consent, built in.

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